Beyond Accuracy: Embracing Serendipity and Novelty in Recommendations for Long Term User Retention
You’re sitting in a coffee shop, savoring your favorite coffee variation (a cappuccino, of course) and engrossed in conversation with a friend. As the conversation flows, the topic shifts to the latest gripping TV series that you both have been hooked on. The shared excitement creates a bond of trust, to the extent that your friend eagerly turns to you and asks, “What should I watch next? Do you have any recommendations?”
At that moment, you become the curator of their entertainment experience. You feel a sense of responsibility to preserve their trust and provide suggestions that are guaranteed to captivate them. Additionally, you’re excited at the opportunity to, perhaps, introduce them to a slightly new genre or storyline they hadn’t explored before.
First, you tap into your understanding of your friend’s tastes and interests. You recall their fondness for intricate plot twists and dark humor; furthermore, you know they enjoyed crime dramas like “Sherlock” and psychological thrillers like “Black Mirror.” Armed with this knowledge, you navigate your mental library of TV shows.
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